Practical Tips to help stabilise your Care Workforce

17 Jul 2018
With an increasingly consumer driven environment, added pressure on funding, a care workforce whose average age is also increasing and clients/residents living longer it is no wonder there is a strong focus on ensuring that a future aged care system remains sustainable, affordable and flexible.

Of the 5 Strategic Imperatives identified by the Aged Care Workforce Strategy Taskforce (ACWST) – headed up by Professor John Pollaers – one of the most critical has been the industry’s ability to attract and retain care staff.

For many years we have worked together with Neil Eastwood, a highly regarded advisor and consultant on workforce recruitment and retention in the Social Care sector in the UK. Neil is the author of Saving Social Care which tackles this very subject. The UK has been operating in a consumer driven environment around 8 years now and whilst funding arrangements and regulation are different, there are many common challenges.

With great thanks to Neil, we have adapted his Practical Tips Program and created 52 weekly tips to help you better source, recruit and retain your care staff. Here is a sample, but if you want to get all of them, across the full year, sign up to our Weekly Tips mailing list.


1. Your relationship with Universities Nurses and allied health students get great feedback as frontline staff. They can’t stay forever but can often work less popular hours. Can you offer some practical training directly related to their course? Try the tutors, student welfare, noticeboards and referrals to get started.
2. Online sources can miss older Care Workers: Mobile job seekers are weighted towards the <25s, Facebook is most used by 25-34yr olds, but longest serving care staff are 50+. Make sure you don’t forget offline sources too..


​3. Non-committal responses: It’s important to listen for non-committal responses to interview questions about availability, pay etc. such as “I think so”, “That’s fine”, Not really”. These are proven flags to non-commitment and easy to spot if you are aware. Then the interviewer knows to dig.
​4. Care workers can make insightful interviewers: Involve care staff in interviewing candidates. They know what the job entails and being asked assists staff engagement which is a critical part of retention.


5. Smile more: Approximately 17% of resignations reported a friendly smile or a helpful colleague would have changed their mind. The early days of employment are so critical for long-term tenure.
6. A role for performance-related pay? Rarely used in care but successful elsewhere – recognise six months with no lateness or missed shifts (e.g. 1 hour off paid per month). If you have an absence issue this could be worth a trial.

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