Because we want to make sure that you get the most out of your Care Advantage system, we created this training and support page. 

If you are ever unsure or would like to see how you can get even more benefit out of your Care Advantage system, contact your Product and Support Consultant.

DASHBOARD MANUALS

Master Manual
File Size:	3108 kb
File Type:	pdf

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Smart Sort
File Size:	282 kb
File Type:	pdf

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Highly recommended

Overview for Managers
File Size:	350 kb
File Type:	pdf

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HOW-TO-GUIDES

Understanding the reports - quick guide
File Size:	783 kb
File Type:	pdf

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How to interpret the Personality (Job Fit) report
File Size:	421 kb
File Type:	pdf

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Detailed Personality Report Guide
File Size:	294 kb
File Type:	pdf

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How to interpret the Attitude report
File Size:	299 kb
File Type:	pdf

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How to use the Attitudes interview questions
File Size:	209 kb
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How to use the On-Boarding report
File Size:	205 kb
File Type:	pdf

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How to use the Leadership Identifier report
File Size:	205 kb
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FAQ - Technical

Is there a limit to the number of assessment events I can create?

​No, there is no limit on assessment events.
However, after 250 events a different search protocol is triggered under the “manage events” tab which asks you to choose a division first before a list of events shows up.  Good division management is key. See your Care Advantage manual for more information about divisions. 

What happens when I delete an Assessment event?

​The event will be deleted but the applicants within that event will still be accessible through the “people” tab in your dashboard. You simply  search for them by their name or email address. The job fit (personality) assessment remains in the system but the original report will no longer be visible because it is linked to a specific event/ job fit. You can rerun any job fit report against the original or new role using the list of job fits in that person’s screen. The attitude report is still accessible as it is not linked to a certain role.

Can I delete an applicant?

Yes you can - if you have the highest authorisation level (System Manager)! Just search for the applicant and click the red delete button to complete remove the applicant's details and scores from your system. This action cannot be undone.

Can an applicant redo their assessment(s)?

Yes, however we recommend a minimum gap of 12 months before retesting. 
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NOTE : Email Addresses are part of the unique identification protocol. Once an applicant has completed their assessment(s) they cannot redo those with the same email address used for the original assessment(s). You can go around this by inviting the applicant using a different email address, by deleting the person from your Care Advantage system or by creating an assessment event without the need for candidates to create a login. 

What if I am recruiting for a role that has a combination of Registered Nurse with a Sales requirements, Which job do I choose to benchmark against?

​In this case we suggest set up the event to benchmark against the role that has the highest percentage of work associated with it. The applicant can be assessed against multiple job fits in two ways:
Manually through the dashboard, by going into the applicant’s file (search for the applicant either via the event or under the “people” tab) and then clicking on “view all scores and activities” on the right and searching for the sales role. Or you can set up Report Manager to automatically send the job fit reports for both the Nurse role as well as the Sales role upon completion.

Can I get a list of all my assessment events?

​Yes, you can! Go to “Manage Events”, browse down and click “Export Events Summary”. 

Can I get a list of all my applicants within an assessment event?

Yes, you can! Go the assessment event and under "Manage Applicants" - "Total Complete" click on "Export to CSV". You can then save this file and use Smart Sort to convert it to a formatted PDF or Excel file as well. 

Can I copy an event?

Yes you can! This is done from within the assessment event you want to copy. When inside the event, scroll down to "Event Information" and click on the "Copy" button. 

A new person just joined our recruitment team. Can I create a user account for them?

​Yes, the Care Advantage Administrator in your organisation can easily create this under “Settings” and “User Accounts”. This is also the place to manage existing accounts. Your license includes unlimited users. Just make sure to assign the right authorisation level to the new user, based on your internal policies. 

WHEN CREATING AN EVENT I GET AN ERROR THAT MY TEXT IS TOO LONG. WHAT TO DO?

This can happen when the event is created over a longer period of time. For security reasons, the system times out after a certain time period. We recommend creating a new event in one go. If you are half-way through creating an event and need to step away for a bit, feel free to save your progress and come back to finalise the event at a later time. 

FAQ - Operational

My applicant got kicked out halfway through completing the assessments. Can they complete the outstanding questionnaires?

​If the assessment event was created with the requirement to create a user portal (the default setting), then yes, the applicant can log back into their user portal and complete any outstanding assessments. If the assessment event did not require a user to create a portal, then no, the applicant will have to click on the assessment link again and complete all required assessments. 

My applicant lost their user portal password

If an applicant has lost their password, they can retrieve this by clicking on the assessment link and clicking on “forgot user name or password” in the "Login to your Account" section. 

are my applicants allowed to use a calculator for the cognitive assessment?

No, they are only allowed to use paper and pen. 

My applicant has a disability that affects his ability to complete the assessments. What do you suggest?

Download our "Testing people with disabilities" guidelines for more info.

CAN I CREATE MY OWN BENCHMARK?

Yes you can! Contact your Product & Support Consultant to discuss.

Can i send my applicant a copy of their report(s)?

If you want to provide the applicant with feedback on their assessments, we recommend sending them the Career Trait Profile as this one is specifically designed to provide the applicant with constructive feedback including interview and resume tips.  

You can set up your platform so that your candidates, upon completion of the required assessments, are able to download up to three free candidate feedback reports. Contact your Product & Support Consultant to discuss this free option. 

My applicant's good impression scale is all the way to the "exaggerated/disguised" end. What does this mean?

When an applicant's responses are in the far right end of the Good Impression scale, the validity of the rest of the report is compromised. This means that some of the information contained in the report may not be an accurate reflection of the applicant's core personality traits. We recommend to proceed with caution and to use the insights from your other screening methods to decide whether or not to proceed with this candidate.