This privacy policy applies to the assessment technology platform known as “The Dashboard” (henceforward, “the Services”). This Privacy Policy covers our collection, use and disclosure of information we collect through www.big5assessments.com and the Services. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information. The use of information collected through our Services shall be limited to the purpose of providing the service for which our customers have engaged Big 5 Assessments.

Compliance with GDPR and Australian Privacy Laws

Big 5 Assessments is committed to protecting your personal information in accordance with applicable privacy laws, including the General Data Protection Regulation (GDPR) in the European Union and the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). We ensure that any collection, processing, storage, or transfer of personal data is done lawfully, transparently, and securely. Where required, we obtain explicit consent, provide access to data, and support your rights to correct or delete personal information. We also ensure that any third-party providers we work with meet these privacy standards. If you are located in the EU or Australia and wish to exercise your rights under these laws, please contact us using the details provided at the end of this policy.

We Collect the Following Personal Information

    • Contact/User Information such as name, email address, mailing address (optional), phone number (optional)
    • Unique Identifiers such as user name, account number, password (encrypted)

 

We use this information to

    • Administer your account
    • Respond to your questions and concerns
    • Conduct anonymised research and analysis

 

Analytics-based Anonymous Data Collection

Like most websites, we collect some information automatically for analytics purposes. This includes your IP address, browser type, device information, pages visited, and date/time stamps. This data is aggregated and does not personally identify you. We use it to improve functionality, understand usage patterns, and enhance your experience.

Service Provider, Sub-Processors/Onward Transfer

Big 5 Assessments may transfer personal information to companies that help us administer aspects of our business. Transfers to subsequent third parties are covered by the provisions in this Policy regarding notice and choice and the service agreements with our customers.

Who Controls the Data

We collect and process information on behalf of our clients (the data controllers). Big 5 Assessments does not have a direct relationship with individual participants. If you would like to access, update, or delete your personal data, please contact the organisation that invited you to use our platform. If your request comes to us from a client, we will assist them within 7 days.

Data Retention

Big 5 Assessments will retain personal data we process on behalf of our Customers for as long as needed to provide services to our Customers and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We may share your personal information with trusted service providers who assist us in delivering and maintaining our Services (e.g. hosting, analytics). These partners are only permitted to use your data as necessary to perform their services.

We do not sell your personal information to third parties.

Service Providers

We may provide your personal information to companies that provide services to help us with our business activities. These companies are authorised to use your personal information only as necessary to provide these services to us.

Legal Disclaimer

We may disclose your information in the following situations:

    • When required by law (e.g. subpoenas or court orders)
    • To protect rights, safety, or investigate fraud
    • If our business is acquired or merged, you will be notified of any changes
    • With your explicit consent

 

Your Rights and Access

You can update or amend your information from within your account settings. If you wish to suspend or deactivate your account or request data deletion, please email support@big5assessments.com. We will respond within  7 days. We retain your information for as long as your account remains active or as required for legal, contractual, or service-related purposes.

Cookies and Tracking

We use cookies to enhance your experience on our site. Cookies help maintain login sessions and support analytics. These cookies do not collect personal information. You can manage or disable cookies in your browser settings, but some features may not work as intended.

Third-Party Tracking

Some of our technology partners (e.g. social media platforms like Facebook or X) may use cookies, web beacons, and scripts to collect non-personally identifiable information for content management or advertising. We do not control these technologies or tie this data to your identity.

External Links

Our site may contain links to third-party websites. Please note that we are not responsible for their privacy practices. You are encouraged to review the privacy policies of any external websites you visit.

Changes To This Policy

We may update this privacy policy to reflect changes to our information practices. If we make any material changes, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Contact us

If there are any questions regarding this privacy policy, you may contact us using the information below:

Big 5 Assessments/Care Advantage/Hire Advantage

Australia: via support@hireadvantage.com.au or support@careadvantage.com.au or call 1300 059 699.
United Kingdom: via support@big5assessments.com or mail us at The Magdalen Centre, The Oxford Science Park, Oxford, OX4 4GA, United Kingdom