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In a series of blogs supporting 5 videos recently recorded, 7 UK Care Provider CEOs discuss their Workforce observations and learning through hindsight. Introduced by John Pollaers and coinciding with the release of his Australian Workforce Strategy Report, their feedback is both candid and instructional.  Sharon Allen is the CEO of Skills for Care who are a delivery partner for the Department of Health and Social Care. They help create a well-led, skilled and valued adult social care workforce. Vic Rayner is Executive Director of the National Care Forum, an industry Peak Body supporting members in the Not for Profit sector. Significant and close interactions with a large number of providers gives these commentators a close-up view of the ingredients needed to deal with looming workforce challenges. No Silver Bullet Whilst good initiatives appear on a regular basis, dealing with the existing and emerging Workforce challenges requires a big picture response.
Industry perception is changing – for the worse After 5+ years in a Person-Centered environment, where the legislation and regulation reinforce the need to put the client at the centre of decisions, Sharon believes the sector is losing ground in its fight for community recognition. Key messages: don’t wait for a sector/or government response.
The Local Manager The local manager is a critical part of quality and performance. Find those who value staff, invest in people from induction onward and find ways to connect with staff. Technology Technology is used to enhance person centred and relationship-based care, not to replace staff. Technology provides the transparency to identify areas for improvement based on evidence. It is a critical component of successful care provision now and in the future. These reflections on a CDC environment videos and blog posts were created in a partnership between Altura Learning, Care Advantage Behavioural Screening and Neil Eastwood’s Recruitment Masterclass. The input from the 7 UK business leaders has been invaluable and the time and effort they have put in much appreciated.
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In a series of blogs supporting 5 videos recently recorded, 7 UK Care Provider CEOs discuss their Workforce observations and learning through hindsight. Introduced by John Pollaers and coinciding with the release of his Australian Workforce Strategy Report, their feedback is both candid and instructional.  Dr Jane Townson leads close to 4000 staff at Somerset Care, delivering Aged and Disability services across multiple business lines. Currently only 2% of services in the UK are rated as ‘Outstanding’ by the Care Quality Commission (regulator). Somerset has 8% of its services rated as ‘Outstanding’ and chasing more. The ratings provide a clear competitive advantage and whilst the journey is challenging, success is more about getting the basics right. Values at the Heart and in the Operation Look after the small things to gain the trust of clients and families so that you can deliver on the big things.
Somerset Care hires and focusses on performance that is aligned to their key values. Strive for ‘Right people, right roles, right training, right support = right quality’. Critical Lesson Localisation: It is the local leader/Registered Manager who will make or break a service as their local autonomy, knowledge and accountability is critical. Good to Outstanding Being compliant will get a ‘Good’ rating but ‘Outstanding’ requires additional effort in the areas of innovation, evidence and demonstration of improved outcomes. Importantly, a clear focus on the person and giving them ‘agency’ is the pivotal action that delivers ‘Outstanding’. Revenue levels influence the quality of care, but industry analysis shows services with ‘inadequate’ Care Quality Commission ratings have higher staff costs than those rated ‘Outstanding’. Finding those areas for improvement is done through deep listening and honest feedback. Also, they use technology, not to replace people but to provide transparency which allows a focus on areas that need improvement. Improving processes and performance in a tight commercial environment requires focus - you don’t have to ‘sheep dip’ all your staff. Jane’s overall message Don’t put regulators at the top of your priorities. This is a people business, engaging with and supporting people. Focus the business on customers, recruit for values, arm staff with knowledge and support to achieve results. These reflections on a CDC environment videos and blog posts were created in a partnership between Altura Learning, Care Advantage Behavioural Screening and Neil Eastwood’s Recruitment Masterclass. The input from the 7 UK business leaders has been invaluable and the time and effort they have put in much appreciated.
Best Ageing Experience - Regardless of Means In a series of blogs supporting 5 videos recently recorded, 7 UK Care Provider CEOs discuss their Workforce observations and learning through hindsight. Introduced by John Pollaers and coinciding with the release of his Australian Workforce Strategy Report, their feedback is both candid and instructional.  In his first CEO role, David Williams has spent the last 3 years leading St Monica Trust which has been operating for close to 100 years. Providing Retirement, Home and Residential Care services across 5 large villages/care homes, the organisation employs over 500 staff supported by a volunteer team of 700 people. David is candid and engaging when discussing strongly held views and his learning through hindsight. Key observations: Simplify and listen (but not to the Gurus) St Monica Trust stands for making people better off- staff and clients alike, they remunerate above market rate because it makes commercial sense and delivers significant commitment and recognition:
Self-reliance Government will never give you what you want, and funding increasingly will become tougher. The Care sector “moans” far too much about workforce issues.
Community engagement Their Intergenerational strategies, such as the ‘Old people’s homes for 4-year old’s’ are building significant momentum even though their start was fortuitous.
Relationship centred approaches
Being genuine, showing a preparedness to engage and not being afraid to make mistakes are central themes in David’s strategy, at a personal and company level. These reflections on a CDC environment videos and blog posts were created in a partnership between Altura Learning, Care Advantage Behavioural Screening and Neil Eastwood’s Recruitment Masterclass. The input from the 7 UK business leaders has been invaluable and the time and effort they have put in much appreciated.
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