Privacy Policy

 

This Privacy Policy applies to the assessment technology platform known as The Dashboard (the “Services”), operated by Big5Assessments, together with its authorised resellers and service providers including Care Advantage and Hire Advantage.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information collected through our website, the Services and our interactions with users, customers and participants. It also describes your rights in relation to your personal information and how you can contact us regarding privacy matters.

The use of information collected through the Services is limited to the purpose of providing the services for which our customers have engaged Big5Assessments.

Compliance with Privacy Laws

We are committed to handling personal information in accordance with applicable privacy laws, including:

  • the General Data Protection Regulation (GDPR) where applicable;
  • the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth); and
  • other applicable privacy and data protection laws.

We are committed to collecting, using and managing personal information lawfully, fairly and transparently, and to taking reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Personal Information We Collect

Depending on how you interact with the Services, we may collect:

Contact Information
  • Name
  • Email address
  • Phone number (where provided)
  • Mailing address (where provided)
  • Demographic data (optionally)
Account Information
  • Username
  • Account number
  • Login credentials
  • Encrypted passwords
Assessment Information
  • Assessment responses
  • Assessment scores
  • Assessment reports
More specifically:
  • Personality profiles
  • Job fit indicators
  • Attitude measures
  • Cognitive assessment results
  • Engagement assessment results
  • Benchmarking and ranking information
Technical and Usage Information
  • IP address
  • Browser type
  • Device information
  • Operating system information
  • Pages accessed
  • Session information
  • Date and time stamps
  • Usage and performance data

How We Use Personal Information

We may use personal information to:

  • administer and maintain user accounts;
  • provide and support the Services;
  • communicate with users and customers;
  • respond to enquiries and support requests;
  • improve the functionality, performance and security of the Services;
  • generate assessment scores, rankings, profiles, reports and other assessment outputs;
  • support customers in recruitment, employee development, talent management and workforce planning activities;
  • conduct research and analytical activities using aggregated or anonymised information;
  • comply with legal obligations; and
  • enforce our agreements and policies.

Automated Processing and Decision Support

The Services use automated processing to analyse assessment responses and generate assessment outputs for our customers.

The kinds of personal information used in this automated processing may include:

  • contact information;
  • assessment responses;
  • account information; and
  • other information submitted through the Services.

Depending on the assessments used, the Services may generate:

  • personality profile ratings;
  • job fit scores;
  • attitude scores;
  • general reasoning scores;
  • engagement measures;
  • benchmarking information;
  • rankings; and
  • other assessment reports, scores and insights.

These outputs are designed to support recruitment, talent management, workforce planning and employee development activities undertaken by our customers.

The Services do not make employment, promotion, development or other personnel decisions on behalf of customers. Decisions regarding individuals are made by the relevant customer organisation, which may consider assessment outputs together with other information such as applications, qualifications, experience, interviews, reference checks, performance information and organisational requirements.

Customers may configure and use the Services in different ways. Customers are responsible for determining how assessment outputs are used within their own decision-making processes and for ensuring compliance with applicable privacy and employment laws.

Analytics and Anonymous Data Collection

Like most online services, we automatically collect certain technical information for analytics and performance monitoring purposes.

This information may include device information, browser information, pages visited, session activity and IP addresses.

Where possible, this information is aggregated, anonymised or de-identified before being used for reporting, analytics and service improvement purposes.

Who Controls the Data

In many cases, we process personal information on behalf of our customers.

Where a customer uses the Services to administer assessments or manage participants, that customer is generally the controller of the personal information and we act as a processor or service provider.

If you are a participant who has completed an assessment through the Services, you can generally access, update and manage your personal information directly through your account. Where self-service options are not available, or where information is controlled by the organisation that invited you to use the Services, you should contact that organisation or contact us for assistance.

Where appropriate, we will assist our customers in responding to privacy requests.

Sharing of Personal Information

We may share personal information with:

  • hosting, infrastructure and cloud service providers;
  • analytics and technology providers;
  • professional advisers including legal, accounting and compliance advisers; and
  • government authorities or regulators where required by law.

All service providers are authorised to use personal information only to the extent necessary to provide services on our behalf.

We do not sell personal information to third parties.

International Data Transfers

As Big5Assessments operates internationally, personal information may be processed, accessed or stored in Australia, the United Kingdom and other countries in which our service providers operate.

Where personal information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place and that personal information receives a level of protection consistent with applicable privacy laws.

Data Retention

We retain personal information only for as long as reasonably necessary to:

  • provide the Services;
  • fulfil contractual obligations;
  • comply with legal and regulatory requirements;
  • resolve disputes; and
  • enforce our agreements.

Following termination of a customer relationship, information may be retained for a reasonable period before being securely deleted, archived or anonymised, unless a longer retention period is required by law.

Security

Big5Assessments, Care Advantage and their service providers maintain reasonable administrative, technical and organisational safeguards designed to protect personal information against unauthorised access, disclosure, misuse, alteration and loss.

These safeguards may include:

  • encryption of passwords and sensitive information;
  • access controls;
  • user authentication measures;
  • secure hosting environments;
  • monitoring and logging of system activity; and
  • regular security reviews.

While no method of transmission over the Internet or electronic storage can be guaranteed to be completely secure, we take reasonable steps to protect the personal information we hold.

Data Breaches

Where required by applicable law, we will investigate suspected data breaches and will notify affected individuals, customers and regulators of eligible data breaches in accordance with our legal obligations.

Legal Disclosure

We may disclose personal information where reasonably necessary to:

  • comply with applicable laws, regulations or court orders;
  • respond to lawful requests from government authorities;
  • protect our rights, property or safety;
  • investigate fraud, security incidents or unlawful activity;
  • facilitate a merger, acquisition, restructuring or sale of all or part of our business; or
  • where the individual has provided consent.

Your Rights

Subject to applicable law, you may have rights to:

  • access your personal information;
  • correct inaccurate or incomplete information;
  • request deletion of personal information;
  • object to certain types of processing;
  • withdraw consent where processing is based on consent; and
  • request information regarding how your personal information is used.

Requests may be submitted using the contact details below.

We will respond to requests within a reasonable timeframe and in accordance with applicable legal requirements.

Cookies and Similar Technologies

We use cookies and similar technologies to:

  • maintain login sessions;
  • remember user preferences;
  • improve website functionality;
  • analyse usage patterns; and
  • enhance the user experience.

You may disable cookies through your browser settings, although some features of the Services may not function correctly if cookies are disabled.

Third-Party Technologies

Certain third-party service providers and technology partners may use cookies, web beacons, pixels or similar technologies to support analytics, security, content delivery and platform functionality.

We do not control these third-party technologies, and users should review the privacy policies of those third parties where applicable.

External Websites

Our websites and Services may contain links to third-party websites.

We are not responsible for the privacy practices, content or security of those websites and encourage users to review the privacy policies of any external sites they visit.

Privacy Complaints

If you believe we have mishandled your personal information or breached applicable privacy laws, please contact us using the details below.

We will investigate the complaint and endeavour to provide a response within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the relevant privacy regulator, including the Office of the Australian Information Commissioner (OAIC) in Australia or the appropriate supervisory authority in your jurisdiction.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technologies, legal requirements or services.

Where changes are material, we may notify users through the Services, by email, or by other appropriate means before the changes become effective.

We encourage users to periodically review this Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Australia

Care Advantage / Hire Advantage

Email: support@careadvantage.com.au
Email: support@hireadvantage.com.au

United Kingdom

Big5Assessments

Email: support@big5assessments.com

Updated: 09/11/2026